Política de privacidad

General

We welcome you to visit our website and thank you for your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legislation on the protection of personal data. In principle, we are subject to Swiss data protection legislation (DSG and VDSG). Where applicable, we also comply with the EU General Data Protection Regulation (GDPR). With the help of this data protection declaration, we inform you comprehensively about the processing of your personal data by REFCO Manufacturing Ltd. and the rights to which you are entitled.

Personal data is information that makes it possible to identify a natural person. This includes in particular name, date of birth, address, telephone number, e-mail address but also your IP address. Anonymous data exists if no personal reference to the user can be made.

1. Address of the responsible body

REFCO Manufacturing Ltd, Industriestrasse 11, CH - 6285 Hitzkirch is responsible for the data processing described here. If you have any data protection concerns, you can send them to us at the following contact address:

REFCO Manufacturing Ltd.
Data Protection Advisor
Industriestrasse 11
6285 Hitzkirch – Switzerland
Telephone: +41 41 919 72 82

No data protection officer has been appointed for REFCO Manufacturing Ltd. as there is no obligation to appoint a data protection officer. If you have any concerns in connection with data protection, you can contact us at the following e-mail address: datenschutz@refco.ch.

2. Scope of application

This data protection declaration applies to the processing situation listed below. It does not apply to the handling of personal data in the employment relationship.

3. Your rights as a data subject

First of all, we would like to inform you at this point about your rights as a data subject. You have the following rights:

• The right to request information from us about whether we are processing data about you and, if so, what data we are processing
• The right to have us correct data if it is inaccurate
• The right to demand the deletion of data
• The right to request that we provide you with certain personal data in a commonly used electronic format
• The right to withdraw consent where our processing is based on your consent
• The right to express your point of view in the case of automated individual decisions (profiling) and to request that the decision be reviewed by a natural person.

To exercise these rights, please contact our data protection advisor in writing. If you are already a customer, supplier, employee or former employee of REFCO, you are also welcome to contact your known contact person. This is the case, for example, if you wish to inform us of changes to your contact details. Irrespective of this, you have the right to complain to a supervisory authority for data protection (EDÖB).

Rights of objection to direct advertising
If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection can be made at any time without any formalities and without incurring any costs other than the transmission costs according to the basic rates. To do so, please contact: datenschutz@refco.ch.

4. General processing of your data

Generally collected data of web-based applications and services

For the purpose of ensuring the security, availability and quality of our web-based services such as website, online shop and customer portal, we process the following data:

• Name of the Internet service provider
• Information about the website from which you are visiting us
• Web browser and operating system used
• The IP address assigned by your Internet service provider (in anonymised form)
• Files requested, amount of data transferred, downloads/file exports
• Information about the web pages you visit on our site, including date and time.

This data is processed for two years.

Automated individual case decisions
We do not use purely automated processing to make a decision.

Purposes of processing
Notwithstanding the purposes of processing, which we present to you in detail below, we reserve the right to process data if it is absolutely necessary for the assertion, exercise or defence of legal claims and no legal provision precludes this.

Disclosure of personal data
As a matter of principle, we do not disclose your personal data to third parties. In cases where this is necessary for the processing of your enquiry or for the fulfilment of a fulfilment of a contract or pre-contractual measures, the data is transferred within the transfer within the WIKA Group (corporate group). For certain processing situations, we use selected service providers who have been who have been contractually obligated to data protection. Insofar as we are required by unavoidably affected by a legal requirement or official order, we may, in addition to the individually by a legal requirement or official order, in addition to those named in detail, the may be further recipients in addition to those named in detail.

5. Processing of your data on this website

Cookies
Our internet pages use so-called cookies in several places. These are small text files that your browser stores on your computer (locally on your hard drive). The legal basis for the use of cookies is basically your consent, which you have given us through your settings in the consent management system ("cookie banner"). The cookies used are explained there in detail. You can revoke this consent at any time by deleting the cookies and subsequently re-setting or refusing them according to your wishes.

We use cookies to make our offer more user-friendly, effective and secure. In addition, we use cookies to enable us to analyse how users use our websites. This enables us to design the content according to visitor needs. In addition, cookies enable us to measure the effectiveness of a particular advertisement and to place it, for example, according to the thematic interests of the user.

Most of the cookies we use are so-called "session cookies". These are automatically deleted after your visit. Other cookies are automatically deleted from your computer when their validity period is reached or you delete them yourself before their validity period expires. Most web browsers accept cookies automatically. However, you can usually change the settings of your browser. Please note: If you deactivate the setting of cookies, you will no longer be able to use all the functions of our website to their full extent.

Links to other providers
Our website also contains - clearly recognisable - links to the websites of other companies. Insofar as there are links to websites of other providers, we have no influence on their contents and their handling of personal data. Therefore, no guarantee or liability can be assumed for these contents. The respective provider or operator of the pages is always responsible for the content of these pages and the data protection statements valid there.

The linked pages were checked for possible legal violations and recognisable infringements at the time of linking and were not recognisable at that time. However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. Such links will be removed immediately if infringements become known.

YouTube-videos
Embedded YouTube videos are used on some pages of our website. YouTube is a service provided by Google LLC, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). You can access the company's data protection declaration at https://policies.google.com/privacy. When you call up a corresponding page, content from YouTube (e.g. preview image) is called up and displayed. However, the corresponding video is only requested from YouTube after your active click and with your consent.

We would like to point out that by switching to the YouTube page, which is offered at this point, you leave the scope of this data protection declaration and we have neither knowledge nor control over the further processing by Google.

User profiles / web tracking methods
We use various analysis tools on our website to improve your user experience. For this purpose, we request your consent through the cookie banner. We describe the individual tools in more detail below.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, Google Ire-land Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

However, by activating IP anonymisation on this website, your IP address will be truncated beforehand by Google within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Sessions and campaigns are terminated after a certain period of time. By default, sessions are terminated after 30 minutes without activity and campaigns after six months. Users' personal data is deleted or anonymised after 14 months. More information on terms of use and data protection can be found at https://marketingplatform.google.com/about/analytics/terms/us/ and https://policies.google.com/?hl=en.

You can also prevent the collection of data generated by the cookie and related to your use of the website by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link [ https://tools.google.com/dlpage/gaoptout?hl=en]. This will place an opt-out cookie on your device. If you delete your cookies, you must click this link again. We would like to point out that the code "gat._anonymizeIp" has been added to Google Analytics on this website to ensure anonymised collection of IP addresses (so-called IP masking). We also use Google Analytics to evaluate data from AdWords (see Google AdWords) and the data from the Google advertising functions for purely statistical purposes. If you do not wish this, you can deactivate it via the Ads Preferences Manager ( https://adssettings.google.de/anonymous?hl=en or https://adssettings.google.de/anonymous?hl=en).

Google https://adssettings.google.de/anonymous?hl=en also processes your personal data in the USA on the basis of the EU standard data protection clauses (https://policies.google.com/privacy/frameworks?hl=en).

Google AdWords Remarketing & Conversion Tracking
This website uses the functions of Google AdWords Remarketing, which we use to advertise this website in Google search results and on third-party websites. The provider of the service is Google. For this purpose, Google sets a cookie in the browser of your terminal device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you have visited.

The processing takes place on the basis of your consent. Further data processing will only take place if you have consented to Google linking your internet and app browsing history to your Google Account and using information from your Google Account to personalise the ads you see on the web.

This website uses the online advertising programme "Google AdWords" and, as part of Google AdWords, Google's conversion tracking. We use the Google AdWords offer to draw attention to our offers with the help of advertising media (so-called Google AdWords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. This gives us the opportunity to show you advertising that is of interest to you and to make our website more attractive to you.

The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. These cookies usually expire after 90 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the ad and was redirected to this page. Each Google Ad-Words customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

You can permanently deactivate the setting of cookies for advertising preferences at Google under the following link: https://myadcenter.google.com/home?hl=en&sasb=true&ref=ad-settings.

Alternatively, you can obtain information from the Digital Advertising Alliance at the Internet address www.aboutads.info about the setting of cookies and make settings in this regard. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general.

If applicable, Google LLC will transfer personal data to the USA on the basis of the EU standard data protection clauses ( https://policies.google.com/privacy/frameworks?hl=en ). Further information and the data protection provisions regarding advertising and Google can be found here: https://policies.google.com/technologies/ads?hl=en.

Google reCAPTCHA
This website uses Google reCAPTCHA v3, a service provided by Google LLC, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google reCAPTCHA uses cookies. Furthermore, information about your browser and existing Google cookies are read and your interaction with the website is recorded. We use Google reCAPTCHA on all websites on which you can communicate directly with us, such as contact forms or comments. The information generated about your use of this website in this context is usually transmitted to a Google server in the USA and stored there.

On our behalf, Google will use this information to determine whether an entry was made by a human or a machine. This enables efficient and user-friendly spam or bot protection and serves the security and availability of this website. The IP address transmitted by your browser as part of Google reCAPTCHA will not be merged with other Google data as long as you are not connected to your Google account and no cookies from Google or a company affiliated with Google are stored on your computer.

You can find more information on data protection at https://policies.google.com/?hl=en.

If you refuse to allow us to store cookies and execute scripts, or if you prevent us from doing so by setting your browser software accordingly, you will not be able to use all the functions of this website to their full extent. In particular, you will not be able to post a comment or use the contact form.

Google also processes your personal data in the USA on the basis of the EU standard data protection clauses (https://policies.google.com/privacy/frameworks?hl=en).

LinkedIn – Insight Tag
Subject to your prior consent in the cookie banner, this website uses this website uses the analysis and conversion tracking technology of LinkedIn Inc. Inc ("LinkedIn"), LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. With the aforementioned technology of LinkedIn, you can be shown more relevant, based on your interests. We use this for the purpose of customer-oriented marketing. We also receive aggregated and anonymous reports from LinkedIn about your ad activity and information about how you interact with our website. However, LinkedIn is able to associate a visit to our site with your to your LinkedIn user account.

We have no control over the data that LinkedIn collects through this, nor over the scope of this data collected by LinkedIn. We also have no knowledge of the content of the data transmitted to LinkedIn. You can find further information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

You can object to the analysis of your usage behaviour by LinkedIn and the the display of interest-based recommendations ("Opt-Out");  to do so, click on the field "Refuse on LinkedIn" (for LinkedIn members) or "Decline" (for other users) at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Microsoft Dynamics For Marketing
This website only uses Dynamics For Marketing ("Dynamics") of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA after your consent in the cookie banner. For more information on data protection, please visit https://privacy.microsoft.com/en-us/privacystatement . This allows us to show you more relevant advertising based on your interests.

We also use Dynamics to send you information about the company, its products, services and events that is relevant to you electronically, subject to your explicit consent. We process your data until it is no longer needed for these purposes or you object to the processing or withdraw your consent. To exercise these data subject rights, please contact: datenschutz@refco.ch.

Microsoft Omnichannel D365 Chat
This tool from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) allows you to chat with our staff directly on our homepage. When using this tool, the following personal data is collected and stored in the cookie banner, subject to your prior consent:

• Name and e-mail address of the user
• Associated IP address
• Date and time of the respective chat entries
• Chat history

No other data is stored. The data is required to enable us to contact you and to send you appropriate replies. The data is stored after your chat with us in order to be able to access the data at a later date for the purpose of clarifying the facts, if necessary. The data is stored until it is no longer needed for the stated purpose, you revoke your consent or assert your rights as a data subject and there is no obligation to retain the data.

With the use of Omnichannel Chat, data may also be processed in third countries. To ensure the security of your personal data, WIKA has agreed guarantees in accordance with the EU standard data protection clauses.

Contact requests
Within the scope of a contact enquiry, we collect and process the following data:

• Name, first name
• Company, department
• Address (street, house number, postcode, town, country)
• Telephone, fax
• e-mail address
• Your message
• Sales tax identification number
• Customer ID

The scope of the information requested may vary in the individual forms. A distinction is made between mandatory and optional information.

6. Processing of your data for online applications

In the case of online applications, we process the following data initially on the basis of your provision and in order to establish an employment relationship:

• Name, first name
• Address
• Contact details
• Application contents (such as curriculum vitae, photo, employer references, any other attachments you provide to us)

We will keep the data for 6 months after the end of the application process. If you give us separate consent, the data will be kept for a correspondingly longer period and can be exchanged between the individual companies of the WIKA Group.

7. Processing of your data in customer satisfaction surveys

We conduct long-term customer satisfaction surveys for our existing customers, provided you have not objected to their participation. For this purpose, we use external service providers who have been contractually obligated to comply with data protection and to protect the confidentiality of business secrets.

Categories / origin of data
In order to carry out the survey, we only use data that we have received from you within the framework of the existing business relationship. This includes in particular

• Contact data (e.g. first name/last name as well as name affixes, company name and company address, business e-mail address)
• Job-related data (e.g. function in the company, department)
• Furthermore, we process the answers you send to us for the following purposes.

Purpose and legal basis of data processing
The purpose of data processing is our overriding, legitimate interest in improving the satisfaction of our customers within the framework of the existing business relationship. To achieve this goal, we use the survey results to 

• Improve internal processes based on the results of the survey,
• Identify customer needs and market trends,
• To evaluate our efforts to continuously improve customer satisfaction in the long term and to make internal as well as external comparisons, and
• In individual cases, to work out relevant potential for improvement with the contacts known to us within your organisation.

The legal basis for the processing is our overriding, legitimate interest in improving customer satisfaction and strengthening our. We would like to point out that you can object to the use of this data for these purposes at any time without incurring any costs other than the transmission costs according to the basic rates.

8. Processing of your data within the framework of our appearances in social media

We are present in various "social media" in order to communicate with the customers, interested parties and users registered there and to be able to inform them about our offers there.

We would like to point out that you use these platforms and their functions on your own responsibility. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).

We would also like to point out that your data may be processed outside the European Union.

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behaviour and the resulting interests. This means, for example, that advertisements can be placed within and outside the platforms that presumably correspond to your interests. Cookies are usually stored on your computer for this purpose. Independently of this, data that is not directly collected from your end devices may also be stored in the usage profiles (especially if you are a member of the respective platforms and are logged in to them).

We, as the provider of this information service, do not collect and process any data from your use of our service beyond this.

The processing of users' personal data is based on our legitimate interests in effectively informing users and communicating with users.

Possibility of objection
If you are a member of a social network and do not want the network to collect data about you via our website and link it to your stored membership data with the respective network, you must

• Log out of the respective network before visiting our website,
• Delete the cookies on your device and
• Close and restart your browser.

After logging in again, however, you will once more be recognisable to the network as a specific user.

For a detailed description of the respective processing and the opt-out options, please refer to the information of the providers linked below.

In the case of requests for information and the assertion of user rights, we would also like to point out that these can be asserted most effectively with the providers. Only the providers have access to the users' data and can take appropriate measures and provide information directly. If you still need help, you can contact us.

Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland) - Datenschutzerklärung: https://www.facebook.com/about/privacy/,
Opt-Out: https://www.facebook.com/settings?tab=ads und http://www.youronlinechoices.com,
Google / YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland) - Datenschutzerklärung: https://policies.google.com/privacy,
Opt-Out: https://adssettings.google.com/authenticated,
Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) - Datenschutzerklärung/ Opt-Out: http://instagram.com/about/legal/privacy/.
LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Irland) - Datenschutzerklärung https://www.linkedin.com/legal/privacy-policy ,
Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out,
Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Deutschland) - Datenschutzerklärung/ Opt-Out: https://privacy.xing.com/en/privacy-policy.

9. Processing of your data during your visit to REFCO

We are pleased to welcome you to the REFCO site in Hitzkirch. In the following, we will explain the processing of your personal data that is necessary for this purpose.

Purposes and legal basis of data processing
The purposes of the processing are,

• To ensure the smooth running of your visit, including escorting you within the plant, issuing a visitor pass if necessary, making arrangements for special accompanying circumstances (such as parking reservations, hospitality, delivery notes, overnight stays, lost property after a visit), as well as for your orientation and your own safety on the plant premises.
• Ensuring the legally required comparison of relevant sanctions lists according to European or national law as well as recognised international sanctions lists.

Data collected and storage
The following data is collected for the above purposes:

• Name, company name, type of business relationship, language
• Time, date and duration of your visit
• If applicable, type of hospitality, information on other special circumstances
• If applicable, place of residence, date of birth, place of birth

These data will be kept for 30 days. In the case of sanction list checks, no storage takes place. In exceptional cases, data will be stored for a longer period if we are obliged to do so by law.

Please note the information on video surveillance on the respective factory premises on site.

Recipients of the data / categories of recipients
Access to your personal data is limited within REFCO to what is necessary. In certain cases, service providers support our specialist departments in the fulfilment of their tasks. The necessary data protection contracts have been concluded with all service providers.

Disclosure of processed data to third parties to the extent necessary for this purpose takes place as follows on the basis of the purposes and legal bases described in detail:

• For the provision of catering to our caterer.
• In the event of compliance with sanctions lists relevant under European or national law to the competent authorities in accordance with the legal requirements.