Condiciones de venta en Inglés

General

FUNDAMENTALS
The following conditions apply if no other written verifications have been agreed upon. All specifications,
datas and pictures of the mentioned articles are subject to change without notice.

Any conflicting, additional or deviating terms and conditions of the purchaser shall not become part
of the contract unless REFCO has agreed to their validity in writing. These General Terms and Conditions
of Sale shall also apply if REFCO carries out a delivery to the purchaser without reservation in the
knowledge of the purchaser‘s conflicting, additional or deviating terms and conditions.

Prices
The prices are subject to change and understood ex works net, excluding packing, insurance, VAT and
any other taxes.

Order confirmation
Orders will be confirmed in writing. This confirmation is compulsory for the acceptance of any orders.

Delivery

Variations of quantities
Variations of ± 10 % to the ordered quantity is accepted for customers‘ specific executions.

Delivery times
Partial deliveries are accepted and are regarded as an individual contract.

PARTIAL DELIVERY
Teillieferungen sind zulässig und gelten jeweils als selbständiges Geschäft.

PACKING AND HANDLING
The packing and handling fee is 1% of the invoice value. Minimum of 10.– CHF / 10.– EUR / 10.– USD.

Benefits and risks

TRANSPORT RISKS
After the goods are despatched, the customer is responsible for any risk regarding the goods.

RIGHT OF POSSESSION
All supplied goods remain in ownership of REFCO until full payment has been made.

Terms of payment

PAYMENT TERMS

Invoices are due in full payment within 30 days net after date of invoice. Payments for partial deliveries
are due as invoiced. If the agreed terms are not respected the current interest will be added. REFCO
maintains the right to ask for prepayment.

Returns and guarantees

CLAIMS
Complaints regarding quality and quantity can only be accepted if they are made in writing within 10
days of the arrival of the consignment. No liability is accepted for damage occurring during transport
or at the place of destination. Before taking over the goods, the customer must notify the transport
company of any damage or loss and file a claim for compensation with the company.

CREDIT FOR RETURNED GOODS
Goods returned in exchange for a credit note require a prior approval. Please include always a copy of
REFCO invoice.

1. 85 % credit: if goods are original packed, intact and it‘s no longer ago than 30 days after invoice date.
2. 50 % credit: if goods are not original packed but intact and it‘s no longer ago than 1 year after invoice date.
3. Percentages are relating to the net price on REFCO invoice.
4. No credit: if goods are special-types only for your order.
5. No credit: if value is less than CHF 50.–.

WARRANTY
REFCO grants a 2 year warranty period for products  used in accordance with general directions and recommendations. The warranty is limited to manufacturing defects. Normal wear out as well as damages
due to improper use of a product are excluded from warranty. Goods returned delivered duty paid
will be exchanged or repaired free of charge. No warranty is granted in case of other usage or  unprofessional treatment of goods. Damages which occur over a period of time can also not be accepted.

WARRANTY ON REPAIRED PRODUCTS
REFCO provides a warranty of 6 months on repaired products. The warranty does not cover operating
materials and consumables such as oil, batteries or battery packs. Furthermore it shall not cover those
defects which occurred with the customer or third persons due to normal wear and tear, improper
handling and malicious or negligent use. Also it does not cover defects due to influence of moisture
or other external factors (drop, impact, pressure or transportation damage). The warranty shall become
void if repairs haven’t been carried out by REFCO, an official repair center or without written approval.

FORCE MAJEURE
To the extent that REFCO is prevented by force majeure from fulfilling its contractual obligations, in
particular from delivering the Products, REFCO shall be released from its obligation to perform for the
duration of the impediment as well as a reasonable start-up period, without being obliged to compensate
the Purchaser for damages. The same shall apply if the fulfilment of REFCO‘s obligations is made
unreasonably difficult or temporarily impossible by unforeseeable circumstances for which REFCO is
not responsible, in particular by industrial action, pandemic, epidemic, official measures, energy shortage,
mobilisation, war, natural disasters, obstacles to delivery at a supplier or significant operational
disruptions, in particular by cyber attacks. This shall also apply if these circumstances occur at a
sub-supplier. This shall also apply if REFCO is already in default.

Location and safety

COMPETENCY OF COURT
The contractual relationship shall be governed by Swiss substantive law and shall also apply to export transactions. The place of performance and jurisdiction shall be Hochdorf, Switzerland, and Swiss law shall also apply to export contracts.

SAFETY
REFCO-products are designed and manufactured for use by technically trained air conditioning and
refrigeration service engineers only. Due to the high pressures employed and the danger due to
the physical and chemical nature of refrigerants and oils used in the systems, incorrect applications
could result in accidents, injuries or death. For safety reasons always wear safety goggles.

WARNING
REFCO-Produkte wurden speziell entwickelt und hergestellt für die Handhabung durch ausgebildete Frigoristen Kälte-Techniker. Aufgrund der hohen Drücke sowie der chemischen und physikalischen Gase, die in Kältesystemen verwendet werden, lehnt REFCO jede Verantwortung und Haftung bei Unfällen, Verletzungen und Tod ab. REFCO weist ausdrücklich darauf hin, die Produkte ausschliesslich an professionell ausgebildete Fachleute zu verkaufen. Zum Schutz müssen immer Schutzbrillen getragen werden.